Empower Customer Service with Power Virtual Agent
Discover how Power Virtual Agent can transform customer service by enabling AI-driven chatbots that improve engagement and reduce support costs.
Experienced Project Manager with over 7 years in IT, specializing in digital transformation, business analysis, and project management. Adept at leading full project lifecycles, solution architecture, and resource management across industries like Landscape, Professional education, Retail industry. Proven expertise in Microsoft technologies including Power Platforms, Azure Integration Services, and SharePoint.
Comprehensive Power Platform development services to transform your business processes
End-to-end digital transformation consulting to modernize business processes and drive innovation.
Enterprise-grade solution design with scalability, security, and performance optimization in mind.
Custom canvas and model-driven applications with responsive design and optimized performance for any device.
Intelligent workflow automation using Power Automate to streamline business processes and increase efficiency.
Advanced Power BI solutions with interactive dashboards, real-time analytics, and self-service reporting.
Seamless integration between Power Platform and existing systems using Azure services and custom connectors.
Work with stakeholders to evaluate existing processes, identify improvement opportunities, and deliver streamlined workflows that enhance productivity.
Bridge the gap between business needs and technical execution, ensuring alignment and adoption.
Specialized in Microsoft's low-code/no-code ecosystem with deep technical knowledge across the entire platform
Microsoft Azure
Power BI
Azure DevOps
Microsoft 365
Google Maps API
SQL Server
Power Apps
Power Automate
SharePoint Online
Azure Functions
DevOps & CI/CD
Enterprise-grade Power Platform solutions
Led the complete development lifecycle delivering over 50 custom applications for Caretaker's landscaping operations. Served as Single Point of Success (SPOS) managing field worker mobile apps, admin dashboards, and automated workflow systems that streamlined job assignments, tool tracking, and approval processes.
Developed SmartMSL (Must Stock List) platform providing marketing teams with a unified distribution priority interface. Led solution architecture, Azure implementation planning, and business process analysis to optimize distribution workflows.
Built integrated student experience platform featuring course catalogue, calendars, and interactive chatbot. Led solution envisioning for external system integrations and provided comprehensive Azure Bot Composer training to client teams.
A structured, outcome-driven approach to aligning technology with business goals.
Map current workflows, identify inefficiencies, and highlight areas where digital tools can create measurable improvements.
Design scalable, secure, and future-ready architectures, selecting the right mix of Microsoft Power Platform, Azure, and other technologies.
Deliver solutions iteratively with continuous integration, rigorous testing, and stakeholder feedback loops to ensure quality and adaptability.
Facilitate user adoption through training and engagement, while continuously tracking performance and refining solutions for sustained value.
Professional certifications and recognition in the Microsoft ecosystem
Microsoft β’ 2023
Microsoft β’ 2022
Microsoft β’ 2022
Power Platform development insights and best practices
Discover how Power Virtual Agent can transform customer service by enabling AI-driven chatbots that improve engagement and reduce support costs.
Explore the top three impactful use cases of Business Process Automation in finance and accounts to boost efficiency and reduce errors.
Understand why resisting Business Process Automation can slow growth and how adopting BPA enables scalability, agility, and long-term success.
A look at the top Business Process Automation trends shaping 2023, from AI integration to hyperautomation strategies.
Learn how to convert unstructured data into structured insights for Power BI, unlocking better decision-making and reporting.
Power Platform solutions delivered across a wide range of industry verticals
Operational automation for job assignments.
Marketing process optimization and distribution planning (Reckitt Smart MSL)
Digital platforms for student engagement, course management, and chatbots (UNC Phygital)
Intranet and event management systems for resorts and hotels
Centralized platforms integrating business units and automating processes
Scheduling, resource allocation, and job tracking solutions for large-scale outdoor maintenance operations
I'm passionate about leading impactful projects and partnering with organizations to solve complex challenges. Whether itβs streamlining processes, integrating new technologies, or delivering innovative solutions, Iβm committed to turning strategic goals into measurable outcomes.